RectorSeal Enhances eCommerce System to Support Outstanding Customer Satisfaction Goals

RectorSeal eCommerce
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RectorSeal Enhances eCommerce System to Support Outstanding Customer Satisfaction Goals

As a trailblazer in providing programs that support its outstanding legacy of customer support, RectorSeal, Houston, a leading manufacturer of quality HVAC/R tools and accessories, and a wholly-owned subsidiary of CSW Industrials, Inc. [Nasdaq: CSWI], is enhancing and expanding an eCommerce system available to its customers.

RectorSeal’s eCommerce platform is designed to allow manufacturer representatives, distributors, end-users, and RectorSeal’s sales staff access to the company’s complete product line 24/7/365. “As more and more businesses operate from decentralized locations, RectorSeal must reflect that changing environment by providing enhanced tools and support programs,” said Jeff Underwood, Vice President, Sales & Marketing, RectorSeal. “Business hours are more fluid now than ever before. It’s our goal to be available whenever and wherever our customers have a product need to fill.”

The eCommerce platform is accessed directly at www.rectorseal.com.

Features of the secure, easy-to-use eCommerce platform include options to research specific products, order products, track orders, review invoices, interact with customer service staff, and more. 

Users of the eCommerce system will have the ability to view customized pricing, set multiple delivery dates and locations, and view order history. Moreover, the platform is mobile responsive, allowing for a consistent experience regardless of the operating system when connecting via computer or phone. “Of special interest to our customers is the ability to review product specifications, learn why our products perform better, and what applications work best with our products, all before making a final purchase,” suggests Underwood.

Customers of Metacaulk firestop products will also have immediate access to the eCommerce platform, while TRUaire registers and grills customers will in the coming months. “We want to ensure that all of our customers have the option to use the eCommerce platform, so migrating the Metacaulk and TRUAire product lines is essential to our continuous focus of providing the best customer experience possible,” advises Underwood. “Our eCommerce platform is designed to be highly dynamic. That ensures we will continue to enhance and add new features as the site matures and as we remain reflective to changing customer needs.”

The eCommerce website is a natural extension of the digital tools that RectorSeal is providing to its customers. Online training classes presented by RectorSeal’s training professionals are currently available. Also, BlueVolt – a pioneer in the online eLearning industry – training is now available to RectorSeal customers. “Proper training can make the difference between being successful or losing sales. Without proper training, a quality installation becomes a risk,” advises Underwood.

Founded in 1937, RectorSeal has centered around a simple growth mission:  To provide innovative solutions to the professional trades. RectorSeal supports the heating and cooling, plumbing, electrical, and construction industries with a wide variety of products, services, and support programs.

To access, visit www.rectorseal.com.

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